Reservation Terms and Conditions

**All online bookings are subject to final approval by Maui Vacation Company.  Bookings may be cancelled and deposits refunded within 48 hours should your reservation not be accepted. **

Cancellations Due to COVID-19
For all reservations, should there be any government restrictions around travel to Hawaii during your reserved dates due to covid, we would then give you the option to apply any monies paid, to a future stay within 1-year of your original arrival date.  There will be no refunds given.  If travel is not restricted, the cancellation policies below will apply.

Deposit: A deposit of 35% of the total rental rate, not including tax, is required upon booking. (When booking through alternative avenues such as VRBO & AirBnB, reservations are subject to higher deposit rate). Full payment of the reservation balance is due 60 days prior to arrival. No reservation is confirmed until the initial deposit has been received and acceptance of reservation policies and procedures is on file.

Damage Fee:  Maui Vacation Company has the right to charge the credit card on file to pay for any charges due to the misuse of the unit and its contents. If reservation is made though an outside vender charges due to misuse will be taken from the deposit required by their booking service.

Processing Fee: A processing fee of 4% of the entire booking total will be applied to your reservation. (Fees will vary when booking through an outside vendor and will not be subject to the 4% processing fee).

Hawaii State Taxes: Room rates are subject to applicable General Excise Tax, (GET), at 4.166% and a Transient Accommodations Tax, (TAT) at 10.25%

Accepted Forms of Payment: VISA, MasterCard & Discover. We accept personal checks drawn on U.S. Funds. (**PLEASE NOTE: if your form of payment is a personal check, we require a credit card to be kept on file for the duration of the reservation in the unlikely event of damage to the rented unit.)

Extra Fees:  Guests are subject to and liable for certain charges that are not included in our rate, as they are not under the control of Maui Vacation Company.  Please note all fees are subject to Sales Tax of 4.166% and could be changed at any time. The known Extra Fees not included are:

The Whaler on Kaanapali Beach Resort Fee: $25.00 per night plus a combined tax of 14.416% and are to be paid directly to the “The Whaler” Front Desk upon check-out. (subject to change) This fee includes parking, enhances cable T.V., free Wifi in each unit, beach/pool towels, use of beach chairs, use of the gym, sauna, BBQ’s, tennis courts, and free use of the washer/dryer on each floor.

Phone Charges: long distant telephone calls are an additional charge plus tax.

Key replacement

Cancellation Policy
** All online bookings are subject to final approval by Maui Vacation Company. Bookings may be cancelled and deposits refunded within 48 hours should your reservation not be accepted. **

Cancellation Policy for Reservations Made After April 15, 2020

For stays between April 15, 2020 to December 19, 2020
• Cancellations made 60 days prior to check in will receive a full refund
• Cancellations made within 30 days prior to check in will receive a 50% refund of monies collected.

 For stays after December 20, 2020
• Cancellations made 60 days prior to check in will receive a full refund of the deposit less a $150 cancellation fee.
• Cancellations made less than 60 days prior to check in are non-refundable.

Standard Cancellation Policies Apply to Reservations Made Prior to April 15, 2020:

  • All monies collected are nonrefundable for cancellations received after the 48 hours from time of booking
  • For reservations made through 3rd parties such as on-line booking companies, travel agents, etc., additional cancellation policies may apply according to their policies
  • Owner/Agent Cancellation Policy: In the unlikely event, a situation arise whereby the accommodation specified on your confirmation becomes unavailable, Maui Vacation Company reserves the right to substitute alternate accommodations of similar type up to and including the day of your arrival. Our guests are of the utmost important to us and we will do all that is reasonably possible to ensure that your accommodation is as close to the original booking type and style

All reservations are subject to cancellations or change for reasons including, but not limited to, strikes, acts of God, and failure of guests to vacate as scheduled, owner occupancy, and/or sale of properties. Deposits shall be held in the client Trust accounts. Any interest earned shall become the property of Maui Vacation Company. Terms and conditions are subject to change.

Change Policy:

• EXTENSION: The length of your stay may be extended subject to availability; however, a new Rental Agreement must be signed and additional rental charges, taxes, and cleaning fees collected prior to extension start date to confirm extension.

• REDUCTION: All reductions in your length of stay must be submitted in writing more than 90 days prior to arrival, and are subject to a minimum stay. Adjustments in nightly rental rate may apply by reducing the total number of nights rented. Reductions in your length of stay made 0-90 days prior to arrival will not result in a refund or reduction of rent and taxes.

Travel Insurance: Because we adhere to our cancellation policy and care about the investment you have made in your trip, it is highly encouraged that you obtain travel insurance. We recommend Allianz Travel Protection (which is independent of Maui Vacation Company) by calling 866-884-3556 or online:

Amenities & Supplies:

Washers & Dryers: not all units have washer & dryers in them, and we suggest that you check with us prior to booking if this is something you require.

Linens & Towels: all beds will be made with fresh linens upon your arrival. Bathrooms will have several sets of towels, with a couple of spare sets. Should you require more, extra services can be arranged at and additional cost. Please contact our office, at 808-667-9703, and we will be happy to assist you with the pricing.

Our units’ kitchen’s come equipped with cookware, cooking utensils, knives, flatware, dishware, serving ware, drinkware, electric coffee maker, toaster, blender, and tea towels.

Our company will provide “starter supplies” of a few basic items in each rental condo. These items include:

Kitchen “starters”:
paper towel,
trash/garbage bags,
dish detergent, (hotel size)
dishwasher detergent
new kitchen sponge with scrubber

Bath Area “starters:
several rolls toilet tissue
bar soap (hotel size)
shampoo (hotel size)
lotion (hotel size)

Unlike a hotel, a rental condominium is a ‘home-away-from-home’, therefore all groceries and items other than those “starter supplies” that we provide, (as above), are the responsibility of the guest to purchase. “Starter Supplies” will not be replenished during your stay unless additional cleaning is purchased or provided.

Maid Service:
A one-time check-out cleaning fee will be applied to your reservation and the leaning charges are not included in the nightly rate.
Guest staying 14 nights or more will receive a complimentary mid-stay cleaning in the middle of your stay. “Starter supplies” mentioned above will be replenished with this service.

**Daily maid service is not part of your reservation. As indicated above, there are free washers and dryers on every floor, next to the elevators, for you to use at your convenience. However, with a 24-hour notice and at an extra cost, additional maid service or ‘linens or towels only’ service may be arranged. If you would like to schedule additional service our company will be happy to assist you with the pricing.

Check-In / Check-Out Times:

Check-in time is 3PM. Check-out time is 11AM.

Early check-ins and late checkouts are subject to availability when booking directly on our company website, (www.mauivacationcompany). However, if the reservation system does not allow you to choose it as an option, it is because there are back-to-back reservations on the same day and there is time needed for the maids to clean the unit between guests

Early check-ins and late checkout requests made closer to the arrival or departure date must be made no sooner than 48 hours prior to arrival/departure. Requests for late checkouts are subject to a minimum charge of 1-night stay. If you have a late flight, we recommend you book the unit for an extra night if you wish to guarantee availability of the unit after 11am. Occupying the unit after 11AM without approval from our office will be subject to a fee up to the amount of 1-night stay.

Service Animal Policy:   A copy of the service animal certificate along with a copy of the handler’s identification must be submitted to our company, Maui Vacation Company. Therefore, upon making the reservation, guests are required to submit these documents to our company before we can finalize the reservation(s). These documents may be sent to our company by either mail, fax, or email. Guests will be supplied the details for the sending at the time of making the reservation(s).

DISCLOSURE: The price of staying in paradise may include pests such as insects, rodents, strong sun and dangers in the ocean. We ask that you be aware of your surroundings and take appropriate precautions.  Maui Vacation Company manages properties for individual owners. Each owner furnishes their property as they wish within quality standards. Reservations are considered short-term lease/rents with the individual property and owner.